Shipping policy

Last updated: September 13, 2026

This Digital Delivery / Shipping Policy applies to custom digital design services supplied by Hanzi Ink, operated by HONGKONG LIGHTIFY TRADING CO., LIMITED.

Digital Services Only

Hanzi Ink provides custom digital design services. We do not ship physical products. No shipping fees, tracking numbers, customs duties, or physical delivery times apply.

Delivery Schedule

Before payment, your written proposal or Shopify invoice will state the agreed scope, fixed price, number of included revision rounds, expected delivery schedule, and final file formats.

The delivery timeline begins after payment is received and after you have provided all information and reference materials reasonably required to begin. Estimated delivery dates are good-faith estimates unless a specific deadline is expressly guaranteed in writing.

Requests that materially change the agreed concept, wording, composition, or deliverables may require a separate proposal and may affect the delivery schedule. We will notify you if a material delay occurs.

How Files Are Delivered

Drafts and final files are delivered electronically to the email address provided with your request or order, by secure download link, or through another electronic method agreed with you.

You are responsible for providing a valid email address, checking spam or junk folders, downloading files within any stated access period, and keeping your own backup copies.

Delivery Problems

If you do not receive an expected delivery, cannot access a download, or receive a corrupted or incorrect file, contact studio@hanziink.com promptly and include your name and order number. We will reasonably assist and, where appropriate, resend or correct the agreed deliverable.

Refunds and Cancellations

Because each project is custom-made, refunds and cancellations are governed by our Refund & Digital Delivery Policy and Terms of Service. Nothing in this policy excludes consumer rights that cannot legally be waived.